Privacy Policy

Click here to read our full Data Privacy Notice which will only apply during the advisory process. For the data we collect while using this website please read below.

The type of personal information we collect

We currently collect and process the following information:

Your name and email when you complete our contact form as well as any other personal details you complete on the privacy form.

To the extent that you access the website, we will also collect data, such as information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content. We will collect such data automatically via cookies, in line with the cookie settings on your browser.

This data is automatically and anonymously collected by Google Analytics installed on this website.

How we get the personal information and why we have it

The only personal information we process is provided to us directly by you when you complete our contact form.

We only use the information that you have given us in order to contact you as you have requested.

We do not share your Data with any group companies, affiliates, employees, agents and/or professional advisors, third party data processing providers, third party payment providers or relevant authorities, in accordance with this privacy policy.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is your consent.

You are able to remove your consent at any time. You can do this by contacting us using any of our contact details below.

How we store your personal information

We will use technical and organisational measures to safeguard and store your data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us using any of our contact details below.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at using any of our contact details above if you wish to make a request.

If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

Cookies

This Website may place and access certain cookies on your computer. We use cookies to improve your experience of using the website and to improve our services. We have taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this website are used in accordance with current UK and EU Cookie Law.

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete cookies at any time; however you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Our contact details

Name: Penny Jones
Address: 9 Woodmans Orchard, Talaton, Exeter, Devon, EX5 2SE
Phone Number: 01404 758060
E-mail: penny@pennyjonesmortgages.co.uk

Reviewed January 2024

Services

Mortgages

Whether you are buying your first home, an experienced home mover, looking to re-mortgage or buying for investment, we can help.

Learn more

Insurance

We’ll help you find suitable buildings insurance to protect your home and contents insurance to protect your possessions.

Learn more

Protection

We’ll help get you the right protection in place based on your needs so you can avoid any additional worries about your finances.

Learn more

Testimonials

      EXCELLENT  
   Based on 200 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Lewis Turner 
 
 
 
  I’m glad to have chose Penny as my mortgage advisor. She is really knowledgeable and super friendly too. If you’re looking for a mortgage advisor then don’t hesitate to contact Penny! Thanks again for all your help.
  
 
      Posted on Google  
   
   Laura Hawkins 
 
 
 
  As first time buyers, we genuinely weren’t sure if buying a house would ever be possible for us. Penny talked us through all of our options clearly, gave honest recommendations, and made the whole process feel far less overwhelming. We never once felt like we were being sold anything.

Stu, her mortgage assistant, has also been fantastic — proactive, knowledgeable, and always happy to help. No question ever felt too silly to ask.

Penny has a brilliant sense of humour and explains every step of the process in such an easy to understand way. We’re so grateful for all of the support and would highly recommend her to anyone, especially first time buyers!
  
 
      Posted on Google  
   
   Limanda hobson 
 
 
 
  Penny and Stu have been so patient and supportive with our complicated and unexpectedly drawn out mortgage needs. Penny has been honest and provided individual advice to suit us to achieve the best outcome! Thank you for your great work!
  
 
      Posted on Google  
   
   Zoe Reed 
 
 
 
  Penny has been an amazing helping with sorting my mortgage and equity transfer following a divorce. Her and Stu have always been proactive in every step including when the legal company doing the equity release dropped the ball. They were already chasing them when I started. They made the process as seamless as possible. I have already recommended Penny to several other people.
  
 
      Posted on Google  
   
   Ryan Titley 
 
 
 
  I had a fantastic experience working with Penny. She guided me through every step of the process with clarity and patience, making what can often feel overwhelming much more manageable.

Not only did she secure me a great mortgage deal, but she was also incredibly supportive whenever I had questions or uncertainties. She was always available, quick to respond, and genuinely reassuring throughout.

A special mention as well to her colleague Stuart, who supported with all the documents and chasing. Stuart was equally fantastic and a pleasure to work with.

Overall, a really smooth and positive experience - and just genuinely lovely people to deal with. Highly recommend.
  
 
      Posted on Google  
   
   BadgerGotShot95 
 
 
 
  I highly recommend Penny and Stuart from Penny Jones Mortgages!
I personally had a long journey trying to sell my house but Penny was always there to give the best advice
What ever questions you have they are always there to clarify!
Would definitely use again!
  
 
      Posted on Google  
   
   Kye Brooks 
 
 
 
  We have had the easiest and best experience buying a house with Penny Jones! Her and her team have been an absolute brilliant help in securing our first property we thought we’d be waiting years!!!  2/3 weeks later after our first phone call I had a mortgage in principle and was buying our dream home. Can not thank or recommend them enough !!!
  
 
      Posted on Google  
   
   Megan 
 
 
 
  We used Penny as first time buyers and it was the best decision we could have made and well worth the money!! Penny took the time to get to know us and our situation and then found the best mortgage for us ensuring the mortgage was both competitive in price and with a reputable mortgage lender. Penny explained everything we could ever need to know to help up feel enabled to make the right choices which we really appreciated. She also guided us to further support when needed and truly went above and beyond. Penny is fantastic at her job, it is obvious how extremely knowledgeable she is which makes it incredibly easy to trust her advice. Not only is Penny fantastic at her job but she is also real and hilarious which makes a supposedly stressful experience much less boring and significantly easier! Thanks so much for all your hard work Penny! Emma and Harv :)
  
 
      Posted on Google  
   
   Matthew Faulkner 
 
 
 
  I highly recommend Penny. My partner and I were buying our first property together and the whole process was smooth and well explained (as it can be very daunting at first) and it was nice to have someone on your side who you can ask questions to and not feel silly! I would definitely recommend Penny if you’re a first time buyer 😁
  
 
      Posted on Google  
   
   Alex 
 
 
 
  Penny and Stu supported and guided me through a complicated transfer of equity and remortgage process. I would highly recommend. Thank you for everything!

      EXCELLENT  
   Based on 10 reviews 
    
 
 
 
   
 
 
       Posted on Facebook  
   
   Lewis Turner 
 
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. I’m glad to have chose Penny as my mortgage advisor. She is really knowledgeable and super friendly too. If you’re looking for a mortgage advisor then don’t hesitate to contact Penny! Thanks again for all your help.
  
 
      Posted on Facebook  
   
   Martyn Harvey 
 
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. Penny is the Best. Really Knowledgeable. Explains all the options. Keeps you updated during the whole process.
  
 
      Posted on Facebook  
   
   Kye Brooks 
 
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. Penny and Stuart have been an absolute gem in helping us buy our first home. They made the whole process simple and stress-free, and everything moved along so quickly.

They’re both so down to earth, relaxed, and friendly — we genuinely looked forward to every Zoom call.

Worth every penny! Thank you again for everything!
  
 
      Posted on Facebook  
   
   Holly Gillingham 
 
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. We recently worked with Penny when our mortgage was up for renewal, and we couldn’t be happier with the support she provided. She was incredibly helpful throughout the process, quickly advising us on the best options available in the market and explaining everything clearly. 
In what feels like a very volatile economical climate, it was really reassuring to have someone local, friendly, and trustworthy guiding us through the decision. Penny made the whole process much smoother and far less stressful. 
We’d highly recommend her to anyone looking for reliable mortgage advice. Thank you again, Penny!
  
 
      Posted on Facebook  
   
   Tuane Domican 
 
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. We were first time buyers and had no clue what we were doing. 
Penny was fantastic. She made everything easy and explained everything clearly to us. 
She kept us updated every step of the way. 
She was so helpful and would recommend her to anyone.
  
 
      Posted on Facebook  
   
   Shanice Trower-Turley 
 
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. Penny literally changed our lives! We spent many years in rented accommodation, trying (and struggling) to save for a deposit. We were recommended Penny by a number of people and decided to reach out, assuming we would need to save more towards a deposit but we wanted a clear idea of our next steps. 

Instead Penny instantly went to work and found us a mortgage. Our first meeting was in May, and this week (mid September) we have moved into our first home! We are so great full for everything she has done, she is very professional and genuinely cares, she wants to do everything in her power to help. Will 100% be using her again on all morgage matters in the future.
  
 
      Posted on Facebook  
   
   Julia Porteous 
 
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. If you’re needing to take out a mortgage or re-mortgage I definitely recommend speaking to Penny Jones. Penny made the whole process from start to finish as easy as it possibly could be, at no point was anything to much trouble. All aspects of the process were dealt with very quickly making it completely stress free. An amazing business with first class customer service.
  
 
      Posted on Facebook  
   
   Paddy SR Maguire 
 
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. Penny and Stuart have truly gone above and beyond in helping us secure both our first home and our life insurance. They worked tirelessly with estate agents, solicitors, and insurance companies, to ensure everything went as smoothly as possible right through to completion & beyond. Penny, in particular, has been an absolute credit to her profession and a pleasure to work with. I can wholeheartedly and confidently recommend PJM to anyone in need of their services.
  
 
      Posted on Facebook  
   
   Ashley Dawkins 
 
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. Penny came highly recommended to myself and my wife through a friend of ours. From the very first contact, it was clear as to why Penny is highly regarded. We had regular online meetings, in which Penny talked us through the stages, as we were first time buyers. The whole initial process was a bit daunting for us to begin with, however having Penny alongside put us at ease and we had total confidence in her and her work. Stage by stage, until the very end she was excellent and would highly recommend her. Thanks for all what you have done for us, greatly appreciated!
  
 
      Posted on Facebook  
   
   Verity Davies 
 
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. I would shout they're brilliance from the rooftops if i could! Thank you all so much for everything, we could not have done this without you! Forever grateful

Penny and her team have been invaluable! They've helped guide us every step of the way, when we thought it wasnt possible to have a mortgage!

We're thrilled with Penny and her team and how they've helped us achieve our dream!

Whether you are looking to buy your first home, move house, re-mortgage or even purchasing an investment property, we will be with you every step of the way.

Get in touch