Click here to read our full Data Privacy Notice which will only apply during the advisory process. For the data we collect while using this website please read below.

The type of personal information we collect

We currently collect and process the following information:

Your name and email when you complete our contact form as well as any other personal details you complete on the privacy form.

To the extent that you access the website, we will also collect data, such as information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content. We will collect such data automatically via cookies, in line with the cookie settings on your browser.

This data is automatically and anonymously collected by Google Analytics installed on this website.

How we get the personal information and why we have it

The only personal information we process is provided to us directly by you when you complete our contact form.

We only use the information that you have given us in order to contact you as you have requested.

We do not share your Data with any group companies, affiliates, employees, agents and/or professional advisors, third party data processing providers, third party payment providers or relevant authorities, in accordance with this privacy policy.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is your consent.

You are able to remove your consent at any time. You can do this by contacting us using any of our contact details below.

How we store your personal information

We will use technical and organisational measures to safeguard and store your data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us using any of our contact details below.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at using any of our contact details above if you wish to make a request.

If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.


This Website may place and access certain cookies on your computer. We use cookies to improve your experience of using the website and to improve our services. We have taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this website are used in accordance with current UK and EU Cookie Law.

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete cookies at any time; however you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.

Our contact details

Name: Penny Jones
Address: 9 Woodmans Orchard, Talaton, Exeter, Devon, EX5 2SE
Phone Number: 01404 758060

Reviewed January 2024



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